Delivery

Where we ship, what it costs, and how long it actually takes. Read the timings properly, because they are longer than a high street order and we would rather be straight with you now.

What it costs

A flat £3.99 on every order, to every country we ship to. No thresholds, no surprises at checkout, and no cheaper option we are keeping from you.

How long it takes

We process and pack orders within 1 to 4 business days. Once your parcel is handed to the carrier you get a tracking number by email.

Delivery then takes 5 to 15 business days. Most orders land within 7 to 10 days of the tracking code arriving. Customs, local holidays and carrier backlogs can push it towards the far end of that window.

If you need something for a particular date, order well ahead. We would rather say that now than apologise later.

Your order may arrive in more than one parcel

We work with more than one fulfilment centre, so if you order two pieces they may ship separately and arrive on different days. Each parcel gets its own tracking number. Nothing has gone wrong if the first one turns up on its own.

Where we ship

The United Kingdom, all 27 European Union countries, and a shortlist beyond that: Switzerland, Norway, the United States, Canada, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Malaysia, the United Arab Emirates and Israel.

If your country is not on the list it will not appear at checkout. Message us and we will tell you honestly whether we can get a parcel there.

Tracking

You get a dispatch email with a tracking number as soon as your parcel leaves the warehouse. Tracking can take a few days to activate, so a quiet tracking page in the first 48 hours is normal and not a sign that anything is wrong.

Customs and import charges

Orders inside the United Kingdom carry no extra charges.

Orders going outside the United Kingdom may attract import VAT or a customs handling fee. Those are set by the destination country, are not included in the £3.99, and are the responsibility of the person receiving the parcel. Switzerland and Norway sit outside the European Union, so charges there are more likely.

If it has not turned up

Give it the full 15 business days first. That window is real rather than padding, and most orders that look late arrive inside it.

If it passes 15 business days, email support@avren.club with your order number. We will chase the carrier and put it right.

Wrong address

Check the address on your confirmation email the moment it arrives. If it is wrong, email us within 24 hours of placing the order and we will fix it. After that the order has entered fulfilment, we cannot reroute it, and we cannot take responsibility for a parcel delivered to an address you gave us.

Marked delivered but not in your hands

Check with neighbours and anywhere your carrier tends to leave parcels first, because that solves it most of the time. If it is still missing, contact us with your tracking number and we will take it up with the carrier and sort a resolution with you.