Delivery
What it costs
Delivery is free on orders over £80. Below that it is £3.99. The same applies everywhere we ship. If you shop in another currency, checkout shows the exact amounts in your currency before you pay.
How long it takes
Orders arrive in 1 to 2 weeks, tracked. You get a tracking number by email as soon as your parcel is on its way.
Customs, local holidays and carrier backlogs can occasionally add a few days. If you need something for a particular date, order early.
Your order may arrive in more than one parcel
If you order more than one piece, they may ship separately and arrive on different days. Each parcel has its own tracking number. Nothing has gone wrong if the first one turns up on its own.
Where we ship
Worldwide. Every order goes out as standard tracked shipping, wherever you are. If your country does not appear at checkout, message us and we will sort it out.
Tracking
Tracking can take a few days to activate after dispatch, so a quiet tracking page in the first 48 hours is normal and not a sign that anything is wrong.
Where it ships from
Every order ships direct to you from our makers outside the UK. That is how we keep the range small and the prices fair, and it is why delivery takes 1 to 2 weeks rather than a couple of days.
Customs and import charges
Because every parcel comes from outside the UK, it passes through customs wherever you live, the UK included. Your country may charge import VAT, duty or a handling fee. Those are set by your country, are not included in our prices or delivery charge, and are paid by the person receiving the parcel.
If it has not turned up
Give it the full 2 weeks first, because most orders that look late arrive inside that window. After 2 weeks, email support@avren.club with your order number and we will chase it and put it right.
Wrong address
Check the address on your confirmation email as soon as it arrives. If it is wrong, email us within 24 hours of ordering and we will fix it. After that your order is already being prepared and we cannot reroute it.
Marked delivered but not with you
Check with neighbours and anywhere your carrier usually leaves parcels first, because that solves it most of the time. If it is still missing, send us your tracking number and we will take it up with the carrier.
What it costs
Delivery is free on orders over £80. Below that it is £3.99. The same applies everywhere we ship. If you shop in another currency, checkout shows the exact amounts in your currency before you pay.
How long it takes
Orders arrive in 1 to 2 weeks, tracked. You get a tracking number by email as soon as your parcel is on its way.
Customs, local holidays and carrier backlogs can occasionally add a few days. If you need something for a particular date, order early.
Your order may arrive in more than one parcel
If you order more than one piece, they may ship separately and arrive on different days. Each parcel has its own tracking number. Nothing has gone wrong if the first one turns up on its own.
Where we ship
Worldwide. Every order goes out as standard tracked shipping, wherever you are. If your country does not appear at checkout, message us and we will sort it out.
Tracking
Tracking can take a few days to activate after dispatch, so a quiet tracking page in the first 48 hours is normal and not a sign that anything is wrong.
Where it ships from
Every order ships direct to you from our makers outside the UK. That is how we keep the range small and the prices fair, and it is why delivery takes 1 to 2 weeks rather than a couple of days.
Customs and import charges
Because every parcel comes from outside the UK, it passes through customs wherever you live, the UK included. Your country may charge import VAT, duty or a handling fee. Those are set by your country, are not included in our prices or delivery charge, and are paid by the person receiving the parcel.
If it has not turned up
Give it the full 2 weeks first, because most orders that look late arrive inside that window. After 2 weeks, email support@avren.club with your order number and we will chase it and put it right.
Wrong address
Check the address on your confirmation email as soon as it arrives. If it is wrong, email us within 24 hours of ordering and we will fix it. After that your order is already being prepared and we cannot reroute it.
Marked delivered but not with you
Check with neighbours and anywhere your carrier usually leaves parcels first, because that solves it most of the time. If it is still missing, send us your tracking number and we will take it up with the carrier.